Hospitality Service

Other than business or sales skills that's equally important, given an opportunity i would love to write down my personal opinion about something more general that relates to my experiences i have gained over the past few years being a customer service provider with different position since the day i started off as a front office agent in this 4 star city hotel during my fresh college years. It was a complete three years of me holding the same position and due to my advanced education in college i continued working as a part timer in front line, all thanks to the opportunity given by my ex-manager who willing to give chances, different external training and all sort of challenges to shape a better me as a customer service specialist, and also that's when my management skills started to develop. I was given an official certificate from "Train the Trainer" program back in 2010 which was held in PJ Hilton, and this is by far the most helpful training that helps me learn a great deal in leadership skills. For the real feels though i wasn't that passionate with anything close to customer service it just that over time i was told if you wish to reach the highest you have to begin at the lowest. Experience is all that matters. Not only you're making new friends, at the same time you're making sales, you're making money for your company by giving the best presentation you possibly can in your own way.

 I enjoy making customers fall in love with what i'm selling. The ability to communicate is very important to carry out this task effectively and efficiently. That being said, giving good service representing yourself and your own company is never an easy task, dealing with difficult types of people from all over the world is no doubt a huge challenge that can be extremely frustrating. Still, there's always a way to improve. Apart from servicing people i used to have a job in some corporate departments, be warned though, the office job can be monotonous until i quickly realized my mentally and physically only get recharged from meeting new people, talking to them, exploring their cultures and accents that can greatly improve my social skills.

 I always have a passion in learning and exploring new things. Those are the skills that you need in order to reach a professional position in future. You need good skills in persuading, communicating, problem-solving, interpersonal and relationship building, not forgetting the leadership skills you have developed over the years from certain different position, all of which you can learn from the experience of customer service (the title can range from a lower position to a manager in one company). From what i'm trying to share in the post is that, i'm not emphasizing anything about customer service but i do believe that you can't reach the top without feeling the floor. Excellent social interaction is one of the keys you need to succeed at work or to be the top in company, especially when you're running your own business.